Delivery & FAQ's

Delivery Information & Charges
 

We use DHL couriers with a fully tracked service
Delivery  1-3 Working Days-
We only ship within the United Kingdom.
Delivery charges vary by Post Code -
- Zones A & B - England/Wales/Southern Scotland  - £6.45- Zone C Postcodes  AB31-38,AB40-56,IV1-28,IV30-32,IV36-40,IV52-54, IV63,KW1-14,PA21-38,PH4-41,PH49-50,BT - £8.95
-Zone D Postcodes HS,IV41-49,IV51,IV55-56,KA27-28,KW15-17,PA20,PA41-49,PA60-78,PH42-44,ZE,IM - £9.95

Please contact us if you would like to add specific delivery instructions (eg. Leave with a neighbour / secure location). Goods that are requested to be left without a signature are left at the customer’s own risk. 

In the highly unlikely event any damaged goods must be refused and we must be notified, where possible, within 3 working days of delivery or expected delivery.

The courier will attempt to deliver twice after which parcels are returned to the delivery depot. If arrangements have not been made to collect from the depot the parcel will be returned to us. Carriage charges incurred by us are not refundable if all attempts to deliver have failed. These will be charged at cost.

The Real Ale Store accept no responsibility for failure to deliver due to circumstances beyond our control.

Amending/cancelling an Existing Order

Any orders can be amended providing the order has not been dispatched - in this instance it is best to contact us by phone for a prompt response. You may cancel an order for a full refund providing the order has not been dispatched.
After the order has been dispatched any cancellation will have to be returned by the details outlined below.

Any ordered items that are unavailable we will attempt to contact you to inform you, we may replace any unavailable items with items of a similar style and of equivalant or superior price / quality

Returns

If you are not satisfied for any reason, goods should be returned intact within 14 days. The cost of carriage in this instance is the customer’s responsibility. 
Refunds will be processed once goods have been received by us.

Damage in Transit - we shall replace, free of charge, goods lost or damaged in transit. providing that the Buyer shall give us notice by telephone or by e-mail, confirming the nature of loss and damage within three days of delivery.
If the delivery is obviously damaged at the point of delivery please refuse the delivery and we will ship a replacement as soon as possible.

Age Restrictions

It is a criminal offence for any person to sell alcohol to a person who is under the age of 18 anywhere. There are no exceptions to this. By placing an order you are confirming that you are over 18. Under the supply of alcohol laws if you are purchasing items intended as a gift then the recipient must also be over 18.